Shop help

 

How do I use the shop?

 

Log in

If you're already a member of DJhistory.com you should log in before you buy anything. This will speed up the checkout and make sure your music ends up in the right place.

 

If you're new to DJhistory.com the shop will create a new account for you automatically.

 

Browsing

• Our main page (djhistory.com/downloads) shows our latest releases. Click on something you’re interested in to see more details or use the links to check out our ALBUMS, DJH COMPILATIONS or SECRET WEAPONS.

• Or click BROWSE ALL TRACKS to see all our single tracks.

• You can listen to sound clips of all our tracks; these are all at least a minute long.

• Most of our albums are only available as whole albums (ie you can’t buy single tracks off them). This is because of the terms of our licenses.

 

Searching

• To search for something just enter a keyword and select whether it’s a TITLE, ARTIST, LABEL, YEAR, GENRE or REMIXER you’re looking for.

• ADVANCED SEARCH lets you enter keywords in several categories at once, ie you could search for all Stevie Wonder tracks called Sex Farm on Warp.

 

File types

We sell everything as either WAV or MP3. Our MP3 files are all 320kbps. WAV files are CD quality. We charge a little bit more for WAVs because they’re bigger and better and cost more to keep in our digital cupboard.

 

Card processing fee

We have to pay a processing fee on every transaction, so if you don’t spend much we actually lose money on the sale, so on orders that total less than £3 (inc VAT) we add a small charge (50p) to cover ourselves. Best thing is just to go back and buy something else. It’s all worth having.

 

For more details see our terms and conditions.

 

 

I’m having problems using the shop

 

You need to have cookies turned on

Our shop will only work if your browser is set to accept cookies. These are harmless little files that tell us what you’ve done on our site.

Our shop needs them to remember what’s in your shopping bag and stuff like that. So make sure your browser is set to accept cookies from www.djhistory.com.

• In Explorer Go to Tools > Internet Options > Privacy > Edit

• In Firefox Go to Firefox > Preferences > Privacy

• In Safari Go to Safari > Preferences > Security

 

You can’t have your security settings too high

If your browser or computer or security software is really paranoid it might not be able to talk to our server properly.

Explorer Go to Tools > Internet Options > Privacy and move the security level slider to the default or medium level.

Anti-virus/security software If you have the settings at their highest, it could cause problems. Try turning them down a bit.

 

Other browser things

• Your browser should have JavaScript enabled.

• If your computer is inside a tough company firewall it might cause problems.

• You might have problems ordering from a non-standard computer, eg a games console.

 

Please tell us about glitches

Don’t keep it to yourself. There might be things we can fix or improve. Email us at orders@djhistory.com

 

How can I pay?

You can pay using credit cards, debit cards or PayPal.

 

Is it secure?

All your personal data is encrypted so it can’t be intercepted when we send it to PayPal. We don’t retain any of your credit card details.

 

I’m having problems paying

We always put your card through right away, so if there’s a problem, you should know about it immediately. If your card is declined, you can go back and try a different one. If you continue having problems and you think your card should be OK, email us at orders@djhistory.com

 

When will I be charged?

• Credit cards are charged when you press SUBMIT on the checkout page.

• Debit cards are charged when you press SUBMIT on the PayPal site.

• PayPal payments are taken when you press SUBMIT on the PayPal site.

 

Will my order be saved?

Yes. If you’re logged in, your shopping bag will be saved for 4 weeks. If you’re not logged in we’ll save it for a day.

 

Can I pay over the phone?

We're working on it.

 

Where’s the music I bought?

Once you’ve bought music from us it is placed in your MY DOWNLOADS page on the website.

1. Log in to DJhistory

2. Click on MY DOWNLOADS (top right corner of the website)

3. You’ll see a list of all the downloads you’ve bought from us

4. Select the one you want and download it to your computer

 

How do I download my music?

1. Find the soundfile you want to download. Your most recent purchases should be at the top of the list.

2. Click on the link.

3. Your browser will then ask what you want to do with the file: open it (ie play it) or save it (ie download it).

4. Select SAVE. Your browser will ask where. Simplest place is your desktop.

5. The file will then download. Depending on your connection, this may take some time.

Single tracks will arrive as a single .wav or .mp3 file. Albums and Secret Weapons arrive in a ZIP file. To unzip this simply double-click on it. Almost all computers have an unzipping program built in, like Winzip for Windows or Stuffit Expander for Macs.

 

I didn't get my log-in details

You have to log in to get any music you've bought. New members should get an email with a receipt and a username and password. If you didn't get this please email us at orders@djhistory.com (but look in your spam folder first, maybe it's there).

 

The tracks I bought aren't there 

If any of the files you bought are not in your MY DOWNLOADS folder, email us at orders@djhistory.com and we'll sort out the problem right away.

 

Did you use a different email than the one we have on record? If you do this the system creates a brand new account for you. So maybe you're looking in your old account for tracks which are in your new account.

 

My download was interrupted

A brief interruption might not make any difference, so if the download resumes let it finish and see if it worked. Otherwise, simply go back into MY DOWNLOADS and download the track again.

 

I got given the wrong file

Your receipt shows exactly what music you’ve bought. You can also check this in the ORDERS section in MY ACCOUNT (we can check too). If you’re absolutely 100% certain that the file(s) in MY DOWNLOADS are different to what you bought, then please email us at orders@djhistory.com and we’ll sort it out.

 

The music file won’t play

Maybe your file got corrupted during downloading.

Try downloading it again. Make sure you wait until the whole file has downloaded before you try to do anything with it.

 

Maybe the file itself is corrupted

There’s a small chance that the file on our server is corrupted. If you’ve tried downloading it more than once and there’s definitely a problem with the file, then please email us at orders@djhistory.com and we’ll sort it out.

 

I don’t like the music I bought. Can I get a refund?

Don’t be daft. You should have listened to the clips more carefully before you bought it.

 

I bought something physical (t-shirts etc)

When will it arrive?

We send orders out as soon as possible, and definitely within 30 days. If it’s been longer than that, email us at orders@djhistory.com and we’ll sort it out.

 

What’s your returns policy?

• You can return things, for any reason, up to 7 working days after you receive them. You have to pay the postage. If we get them back as good as new we will give you a refund.

• If something arrives damaged, or if it’s the wrong thing, send it back to us and we’ll either replace it or give you a refund. We’ll also refund the cost of posting it back to us.

 

For full details see our terms and conditions.

 


DJ HISTORY LIMITED

1st floor

106 Leonard St

London

EC2A 4RH

 

Company 6010699

VAT 929 3623 03

 

Any problems, email orders@djhistory.com and we'll get our team of elves on it.